Olark Cyber Monday Webinar with Man Crates - Part 1

2015-11-19 0 0 41 YouTube

We recently talked with James Stillian, Customer Champion at Man Crates, about what it's like when things get really, really busy on customer support. Days like Valentine's Day, Father's Day and Cyber Monday, among others. James offers his tips and tricks for staying cool, keeping the team motivated and reflecting on the wins and losses of the day.